- Course Type In Person
- Duration 1 day
- Lectures 12
- Skill Level Beginner
- Certificate Beginner
- Remaining Seats 1
This seminar training program includes Managing of Resistive Behaviour (MORB). This seminar program is designed to meet the new Ontario Health and Safety Act (OHSA – Bill 168) requirements for front line staff that interact with public or other staff. This program will center on the skills required to identify and diffuse crisis situations. It is important not only to properly communicate, but also use communication to one’s advantage. Students will learn how to utilize the art of communication to deal with escalated or resistive behaviours so that physical interactions can be minimized and utilized as a last resort.
10 Seats Remaining
Course 1 : Identify, describe the methods that improve verbal communications
Course 2 : Perform the skills that display awareness during interaction with others
Course 3 : Identify pre-attack indicators/threat recognition and safety strategies
Course 4 : Define and articulate what are and perform
- Precipitating factors
- Indicators of crisis
- Stages of crisis
- Responses to crisis
- Stress management
- Autonomic nervous system
- The effects of fear
- Skillful management of people
- Identify and perform acceptable “Resistance
Course 5 : Utilize effective strategies for
- Questioning difficulties
- Setting limits
- Options when “threatened”
Course 6 : Define and articulate the “R.I.N.G.” rule
Course 7 : Responses as it relates to
- Edge weapon assaults
- Defense responses against the seven lines of attack
Course 8 : To identify and perform drills as it pertains to the
- Reaction time principle
- Distraction or stunning techniques utilizing “nerve motor points”
